Frequently Asked Questions
Everything you need to know about Gardenpatch playbooks, pricing, and how we help businesses grow.
What is Gardenpatch?
Gardenpatch is a growth studio led by Tiago Santana that helps businesses attract, convert, close, and delight customers. We offer interactive growth playbooks ($27 each), voice coach memberships ($99/mo for one coach, $499/mo for all six), 274+ free blog articles, and paid 1:1 strategy sessions.
What are Gardenpatch playbooks?
Each playbook is a 27-module interactive learning experience covering one growth discipline (marketing, sales, operations, service, technology, or people & culture). Modules include real educational content with frameworks, hands-on exercises, self-assessments, and key takeaways. A playbook is $27 one-time: you download the PDF and keep it, and the portal with progress tracking does not expire. Coaches are a separate monthly membership.
How much do the playbooks cost?
Each playbook is $27. A coach membership is $99/mo for one specialist coach with its playbook. All six playbooks and every coach are $499/mo, which saves 16% against six single-coach memberships at $594/mo. Cancel anytime.
What happens when I cancel a coach membership?
Email hello@gardenpatch.xyz and we stop the next charge. The coach and that playbook's portal close when the month you paid for ends. Any PDF you downloaded stays yours.
Is there a refund?
Yes on $27 playbooks: 14 days from purchase, full refund. Memberships are month to month, cancel anytime, no refund needed.
Can I try before I buy?
Yes! The first 3 modules of every playbook are completely free. You can preview the content, complete the exercises, and experience the portal before purchasing access to all 27 modules.
What's included with each playbook?
Every playbook includes: 27 interactive modules with exercises and self-assessments, a downloadable PDF guide (70-87 pages), and an interactive progress portal that saves your notes and tracks completion.
Who is Tiago Santana?
Tiago Santana is the Managing Director of Gardenpatch. For fifteen years he has operated and advised companies, from fintech scale-ups and global non-profits to international call centers and his own service businesses, rethinking how companies attract, convert, and delight customers.
What topics does Gardenpatch cover?
Six core growth disciplines: Marketing Strategy, Sales Strategy, Operations Efficiency, Service Excellence, Technology Strategy, and People & Culture. Our 274+ blog articles, 29 guides, and 6 playbooks span all these areas.
How is Gardenpatch different from other business courses?
Three ways: (1) Interactive, you complete exercises and assessments, not just watch videos. (2) Built from fifteen years of real operating results, not theory: the operating system for your function when half the team is agents. (3) Actionable, every module has exercises you complete for your own business, not generic examples.
What is the Growth Portal?
Your dashboard at gardenpatch.xyz/portal showing all purchased playbooks with progress tracking, notes, assessments, and PDF downloads. Progress is saved automatically.
Do you offer consulting services?
Yes. You can book a paid strategy session at gardenpatch.xyz/strategy-call, $250 for 25 minutes or $450 for 50 minutes. For ongoing consulting, contact us at hello@gardenpatch.xyz.
Is the blog content free?
Yes, all 274+ blog articles are completely free. No signup required. The blog covers marketing, sales, growth, technology, operations, people management, leadership, strategy, and design.
Still have questions?
We're here to help. Reach out anytime.