Every Tuesday
The Growth Spurt
The week's sharpest reads on sales, marketing, service, people, technology, and operations, each with a link to the source and a plain take on what to do about it.
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Past editions
The baselines everyone trusts, and shouldn't
Stale baselines are quietly breaking sales scoring, service demand, security defaults, and benchmark trust this week.
Your Visibility Score Is Mostly Guesswork
Plus: the chatbot's query fan-out explained, union surveillance dressed up as analytics, and record freight rates ahead.